Terms and conditions

Complaint

VALSA travel agency is only responsible for arranging accommodation. The accommodation provider /property owner/is responsible for the quality of the accommodation. Please address all comments and complaints to the accommodation provider. We recommend that you check the accommodation immediately upon arrival and only pay the accommodation provider the additional payment after the inspection. If you find any defects, insist on their removal before paying the additional payment. If the accommodation provider does not want to satisfy you, contact us. We will try to help you.

Cancellation of booked accommodation

If you cancel the booked accommodation, the property owner will NOT refund the deposit paid.

Please note that changing the reservation date is always considered a cancellation of the booked accommodation.

Important notices

If the number of people stated on your Confirmation of Accommodation is exceeded (this also applies to children), or if you bring a dog with you that is not stated on your Confirmation of Accommodation, the accommodation provider is entitled to refuse accommodation and keep the deposit paid.